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Jana K. Jones
Managing Partner | Founder
Jana K. Jones is a Charlotte native whose life and career have been rooted in advocacy, education, and service. A graduate of East Mecklenburg High School, she went on to earn her Bachelor of Arts in Sociology from the University of North Carolina at Chapel Hill, where she graduated on the Dean’s List and was inducted into the university’s Sociological Honor Society. During her undergraduate years, she was also a member of Phi Delta Phi Legal Fraternity and received both the Academic Achievement Award and the National Dean’s List Multiple Year Award.
While at UNC–Chapel Hill, Jana dedicated her time to mentoring and community engagement. She worked with Carrboro’s Teens Climb High and Durham’s Standard’s Based Solutions, supporting students through structured mentorship programs. She also participated in UNC’s MANO Program, providing English-as-a-Second-Language instruction and mentorship to immigrant women.
Her foundation in sociology shaped her understanding of family systems, community dynamics, and the profound role parents play in a child’s development—insight that continues to guide her legal practice today.
Law School & Public Service
Jana earned her Juris Doctor from North Carolina Central University School of Law, where she deepened her focus on child and family advocacy. During law school, she worked with the Center for Child and Family Health (CCFH) in Durham, drafting grant proposals and preparing evidentiary memoranda addressing complex legal issues, including the medical diagnosis exception to the hearsay rule and expert testimony in child abuse cases.
Her work extended beyond research. As a member of Durham’s Domestic Violence Response Team and Sexual Assault Response Team, Jana collaborated with law enforcement, SANE nurses, and community stakeholders to address and reduce domestic violence and sexual assault in the Durham community.
While at NCCU Law, she was trained and certified as a mediator through the North Carolina Alternative Dispute Resolution Commission and mediated cases in Wake County. She also participated in the Innocence Project, supporting efforts to exonerate the wrongly convicted through DNA testing. For her commitment to public service, she was awarded the North Carolina Bar Association’s Certificate of Achievement for Public Service.
Family Law Advocacy in Charlotte
With over a decade of experience in private practice in the greater Charlotte area, Jana has built a reputation for strategic, compassionate advocacy in family law. She understands that legal disputes are rarely just about paperwork—they are about children, futures, and legacies.
She is especially passionate about ensuring that fathers maintain meaningful relationships with their children.
“As a father, you add incredible value to your child’s life. You deserve to maintain that relationship even after divorce.”
Jana approaches each case with diligence, preparation, and an unwavering commitment to her clients’ rights. She believes that informed clients make empowered decisions—and that strong advocacy begins with clarity and strategy.
Bar Admissions
- North Carolina
- United States District Court for the Western District of North Carolina
Education
- J.D. – North Carolina Central University School of Law
- B.A. (Sociology) – University of North Carolina at Chapel Hill
Professional Associations
- North Carolina State Bar
- Mecklenburg County Bar
- North Carolina Bar Association
- John S. Leary Association of Black Attorneys
- North Carolina Association of Women Attorneys
- National Association of Professional Women
- Cambridge Who’s Who Registry
When she is not advocating for families, Jana enjoys traveling, exploring new restaurants, and spending time with her husband and daughter.
Mission Statement:
Jana is dedicated to protecting families and preserving meaningful parent-child relationships. She provides strategic, compassionate advocacy, especially for fathers, so her clients can move forward with clarity, confidence, and strength.
Bobby R. Jones Jr.
Director of Operations & Marketing
Bobby R. Jones Jr. serves as the Director of Operations & Marketing for the Law Office of Jana K. Jones, PLLC. He brings more than 24 years of experience in government service and management, having begun his career in government at the age of 19. Working within the system from an early age gave Bobby a firsthand understanding of how legal and administrative processes operate behind the scenes and how those processes shape the experiences of individuals and families navigating the legal system.
While Bobby does not work directly with clients, his role is essential to the firm’s success. In addition to overseeing operations and growth strategy, he focuses on building and maintaining strong relationships with community partners, referral sources, and professional organizations. These partnerships help expand the firm’s reach and strengthen its connection to the community it serves. Drawing on his government background and leadership experience, Bobby builds the operational, intake, and marketing infrastructure that supports a clear, consistent, and client-centered experience, allowing the legal team to remain focused on advocacy and representation.
In his role, Bobby oversees the firm’s operations, strategic planning, marketing initiatives, and long-term growth strategy. He focuses on process optimization, performance tracking, brand development, and aligning day-to-day operations with the firm’s mission and business goals. His work ensures the firm operates with clarity, efficiency, and sustainability as it continues to grow.
Bobby is deeply committed to building the firm alongside his wife, Jana, as a family business grounded in integrity, purpose, and service. Outside of work, he enjoys traveling, experiencing great food, and spending quality time with his wife and daughter. These moments reinforce the importance of balance, perspective, and legacy both personally and professionally.
Mission Statement:
Bobby’s mission is to build and protect the operational foundation of the firm by supporting sustainable growth, strengthening community relationships, and helping create a lasting family legacy rooted in purpose, integrity, and service.
Heather Hinson
Senior Paralegal
With more than 24 years of experience in the legal field, Heather Hinson serves as the firm’s Senior Paralegal and a trusted pillar of support for both clients and Jana. Throughout her career, Heather has worked across a wide range of practice areas, including family law, civil litigation, wills and estates, workers’ compensation, personal injury, adoptions, name changes, and collaborative law experience that allows her to bring depth, perspective, and stability to every matter she handles.
Heather was drawn to the legal profession by a desire to work directly with people during some of the most challenging moments of their lives. She is known for balancing strong legal skills with clear, compassionate communication, ensuring clients feel informed, supported, and respected throughout the legal process.
In her role at the firm, Heather manages cases from intake through resolution, drafts and organizes pleadings and agreements, prepares matters for hearings and trial, coordinates with clients and opposing counsel, and helps ensure deadlines and case flow are handled with precision. She works closely with Jana to keep matters moving efficiently while maintaining a steady, reassuring presence for clients navigating complex and emotional situations. Heather also supports the broader team by assisting with workflow coordination, organization, and reviewing work prepared by support staff.
What Heather finds most fulfilling about her work is building meaningful relationships with clients and helping bring clarity and stability during periods of transition. She takes pride in being approachable, responsive, and genuinely invested in each case, understanding that clients need both strong legal advocacy and empathy behind the scenes.
Guided by values of integrity, compassion, accountability, and teamwork, Heather approaches her work with care and purpose. She believes client advocacy means listening closely, communicating clearly, and ensuring clients’ voices are heard at every stage of the process.
Heather was drawn to the Law Office of Jana K. Jones, PLLC because of its collaborative environment and client-centered approach. What stood out to her most was the firm’s commitment to high-quality advocacy while maintaining a supportive and respectful culture for both clients and staff.
Outside of the office, Heather and her family are actively involved in community service, volunteering quarterly to feed the homeless throughout the city. Giving back is important to her and reinforces the compassion and service-driven mindset she brings to her professional role. In her personal time, Heather enjoys traveling and spending time with family and friends, which helps her stay grounded and recharged.
Heather is grateful to work in a field where she can support families through difficult times while helping guide cases toward resolution. As Senior Paralegal, she takes pride in the work done behind the scenes and remains committed to providing diligent, compassionate support to both clients and the team.
Mission Statement:
Heather’s mission is to support Jana and the firm’s clients with compassion, organization, and unwavering dedication.
MJ Lee
Firm Administrator
MJ is the Firm Administrator at the Law Office of Jana K. Jones, PLLC, where he plays a key role in supporting families navigating complex family law matters. With over four years of experience in the legal field, including labor law and family law, MJ brings a steady, client-focused approach to every case from the very first interaction.
As the firm’s primary point of contact for new client inquiries, MJ manages intake, conducts initial screenings, schedules consultations, and ensures each matter begins with accurate, organized information. He works directly with Jana to support case preparation, document coordination, calendar management, and daily administrative operations, allowing the firm to remain efficient, responsive, and client-centered.
Known for his calm demeanor and clear communication, MJ helps clients feel heard, supported, and informed during what is often one of the most challenging periods of their lives. His work behind the scenes, including recordkeeping, retainer and e-signature processing, billing coordination, and productivity reporting, helps ensure each case progresses smoothly and with intention.
MJ was drawn to the Law Office of Jana K. Jones, PLLC because of the firm’s commitment to fair representation in custody matters and its advocacy for fathers’ rights. That mission aligns closely with his own values and beliefs in balanced outcomes that protect the parent-child relationship.
Outside of the office, MJ values community service and enjoys gardening, reading thriller novels, cooking and baking, and spending time with his pets, which are activities that help him stay grounded and focused.
Mission Statement:
MJ’s mission is to provide organized, compassionate administrative and intake support that helps families, especially fathers, move forward with clarity, confidence, and strong advocacy.
John Amada
Intake Specialist
John serves as an Intake Specialist at the Law Office of Jana K. Jones, PLLC, where he is often the first voice prospective clients hear during some of the most uncertain moments of their lives. He brings a steady presence, clear communication, and a client-centered approach that reflects the firm’s commitment to advocacy and professionalism.
During the course of his career, John gained exposure to employment, real estate, and probate law, broadening his understanding of how legal issues often intersect in clients’ lives. Before entering the legal field, John worked as a nurse and later as a multilingual sales manager. Those experiences shaped his ability to remain calm under pressure, communicate effectively with diverse individuals, and build trust quickly, skills that are invaluable during intake conversations. Clients frequently approach the firm feeling overwhelmed, and John is intentional about ensuring they feel heard, respected, and understood from the very first interaction.
In his role, John conducts intake consultations, gathers critical case information, answers initial questions, and schedules consultations. He approaches each conversation with structure and empathy, understanding that strong communication at the outset sets the tone for the entire case. By actively listening and clearly outlining next steps, he helps clients move from uncertainty toward clarity and direction.
John is particularly passionate about the firm’s advocacy for fathers and its commitment to ensuring every client has a voice. He believes advocacy begins long before a courtroom appearance–it starts with listening, guiding, and connecting individuals to the right legal strategy. His professionalism, integrity, and respect for every client align with the firm’s mission to provide strategic, thorough, and compassionate representation.
John was drawn to the Law Office of Jana K. Jones, PLLC by a genuine interest in how the law directly impacts families during pivotal life transitions. When presented with the opportunity to join the firm, he recognized the significance of the mission and stepped into a role that allows him to serve individuals facing child custody, child support, divorce, equitable distribution, and other family law matters.
Outside of the office, John enjoys staying active, learning new skills, and spending quality time with family and friends. He values balance and believes maintaining personal well-being allows him to better serve the families who trust the firm during difficult times.
Mission Statement
John’s mission is to ensure every client feels heard, supported, and confident from their very first interaction with the firm, setting the foundation for a strong and strategic path forward.
Randy Jose
Intake Coordinator & Digital Media Specialist
Randy Jose plays a dual role at the Law Office of Jana K. Jones, PLLC, blending client-focused intake support with creative marketing execution to help the firm connect with families at critical moments in their lives. With nearly three years of experience in the legal field, Randy has worked across labor law, work-related injury matters, and family law, bringing a well-rounded perspective to both client communication and brand storytelling.
What began as an unexpected opportunity in the legal field quickly grew into a career Randy genuinely values. Over time, he discovered a passion for helping people feel informed and supported during uncertain situations, especially at the earliest stages of their legal journey.
In his intake role, Randy is often the first point of contact for potential clients. He manages inquiries, gathers critical information, and ensures each individual feels heard, respected, and guided before their matter reaches the attorney. His calm, patient approach helps ease anxiety and sets the tone for a thoughtful, organized client experience from the very first interaction.
Alongside intake, Randy supports the firm’s marketing and branding efforts by managing social media content, designing graphics, and editing video assets that reflect the firm’s advocacy-driven mission. His work behind the scenes helps shape how the firm shows up publicly: clear, professional, and approachable while reinforcing its commitment to standing with fathers and families.
Randy was drawn to the Law Office of Jana K. Jones, PLLC after learning about Jana’s dedication to father-focused advocacy, an approach he found both rare and meaningful. That mission resonates deeply with him on a personal level, shaped by his own childhood experiences and belief in the importance of family connection and stability.
Guided by empathy, integrity, and reliability, Randy approaches his work with intention, whether he is supporting a potential client during intake or creating content designed to educate and reassure families navigating family law challenges.
Outside of work, Randy enjoys playing games, strumming his guitar, listening to music, and spending time with his son, who keeps him grounded and reminds him of what matters most. He and his wife are also actively involved in giving back to their community, particularly through holiday outreach efforts supporting individuals experiencing homelessness.
Mission Statement
Randy’s mission at the firm is to help clients feel informed, supported, and cared for—while strengthening the team through clear communication and thoughtful, purpose-driven creative work.
Richard Cruz
Legal Support Specialist
Richard serves as a Legal Support Specialist at the Law Office of Jana K. Jones, PLLC, where he plays an essential behind-the-scenes role in ensuring cases are handled with accuracy, efficiency, and care. With approximately three years of experience in the legal field, Richard has worked across labor law, work-related injury matters, and family law, bringing a well-rounded perspective to his work with the firm.
Richard’s role is primarily document-focused. He is responsible for drafting, filing, organizing, and managing court documents, coordinating filings with opposing counsel, and ensuring records are properly maintained. His work requires a high level of attention to detail, as even minor errors can impact case progression. Through his transition from intake management to legal support, Richard has developed strong case management skills and a deep understanding of how timely, accurate filings contribute to successful outcomes.
While Richard works largely behind the scenes, he remains committed to supporting the firm’s clients and team. He approaches his work with professionalism and respect, understanding that every document he prepares plays a role in helping families navigate complex and often stressful legal matters. He takes pride in supporting Jana, Heather, and the broader team by ensuring filings are handled promptly and correctly, and by assisting colleagues with document-related processes when needed.
Richard was drawn to the Law Office of Jana K. Jones, PLLC as he already knew several people working at the firm and had great respect for them. He has also heard that Jana was an exceptional leader, which made him more excited about the opportunity to join the team. Since coming on board, that impression has only strengthened as he continues to learn and grow into his role each day.
Outside of work, Richard enjoys staying active, playing strategy-based online games that sharpen his critical thinking skills, and traveling.
Mission Statement
Richard’s mission is to support the firm by being reliable, detail-oriented, and committed to the long-term success of the team and the families they serve.
Lester Redondo
Intake & Administrative Assistant
Lester Redondo serves as an Intake and Administrative Assistant at the Law Office of Jana K. Jones, PLLC, where he plays a vital role in ensuring clients experience clarity, responsiveness, and professionalism from their very first interaction with the firm.
In his dual role, Lester is often the first point of contact for individuals seeking guidance during challenging times. He listens attentively, communicates clearly, and helps potential clients understand the next steps in protecting their rights. His steady and supportive approach helps set the tone for a client experience rooted in care and confidence.
Behind the scenes, Lester supports the firm’s operations through organized record management, accurate case updates, appointment coordination, and ongoing client communication. His attention to detail ensures that no critical information is overlooked, allowing the legal team to focus on strategic advocacy and case preparation.
Understanding that family law matters are deeply personal, Lester approaches every interaction with patience, honesty, and empathy. He believes meaningful service begins with attentiveness and that even behind-the-scenes work contributes directly to positive outcomes for families navigating transition.
Lester was drawn to the Law Office of Jana K. Jones, PLLC because he valued the opportunity to learn from experienced professionals, develop his skills, and maximize his potential. He recognized and appreciated that the firm upheld high standards of professionalism and client service.
Outside of the office, Lester enjoys spending time outdoors and taking short trips to recharge, maintaining the balance necessary to serve clients with focus and consistency.
Mission Statement
Lester’s mission is to ensure every client feels heard, guided, and fully supported at every stage of the legal process by providing clarity, responsiveness, and care from first contact to resolution.